NewSEO audit: compliance scores based on Google, Yandex and Bing guidelines
WebJoiner

Client relationships and the numbers behind your business, in the same panel.

Your clients open tickets from a portal under your own brand, and each ticket is resolved at the right tier. Revenue, MRR and expiring services are in the reports.

What can you do?

  1. Tiered support and client portal

    Tickets get resolved by the right person.

    • Your client opens a ticket from the client portal, which opens under your brand.
    • Tickets move through the client → reseller → agency tiers and are escalated to the next tier when needed.
    • Internal notes are visible only to your team.
    • Canned replies and file attachments.
  2. Revenue and growth reports

    See the state of your business on one screen.

    • Revenue, MRR and growth.
    • A list of services expiring soon, so you can have the renewal conversation on time.
    • Export reports as CSV.

What support and reports do

All of these features are live in the panel today.

  • Client portal

    Your client opens a ticket and tracks its status.

  • Tiered routing

    A ticket goes to the relevant tier first and is escalated if needed.

  • Internal notes

    Notes your team shares internally are not visible to the client.

  • Canned replies

    Consistent, fast answers to frequent questions.

  • Revenue and MRR

    Monthly revenue, recurring revenue and growth.

  • CSV export

    Export reports to your accounting or spreadsheet tools.

Questions about support and reports

For all questions, see the FAQ page or message us on WhatsApp.

Where do my clients open support tickets?

From the client portal. The portal opens under your brand, and your client tracks the ticket's status there.

How does tiered support work?

The client opens a ticket with their reseller; the reseller escalates anything they can't resolve to the next tier. Each tier sees the tickets within its own permissions; internal notes are not visible to the client.

What data do the reports include?

Revenue, monthly recurring revenue (MRR), growth and services expiring soon. You can download reports as CSV.

Manage your client relationships from a single panel.

Send us your application, and we'll open your panel together in an intro call.