Refunds, cancellation and balance policy

Scope

This policy governs the refund and cancellation rules for payments made to WebJoiner, balance top-ups and orders, and constitutes Annex 4 of the reseller agreement. Our services are offered solely to businesses and self-employed professionals procuring services for commercial or professional purposes. For sales made by resellers to their own clients, the refund and withdrawal rules are determined and applied by the reseller.

Refunds are made only to the balance

WebJoiner does not make refunds to a card account or bank account, or in cash. Any amount due to be refunded to you is credited to your panel balance without any deduction. This rule applies to all refunds, including:

• domain name registrations, renewals and transfers that cannot be completed, or are rejected or cancelled;
• SSL certificate orders that cannot be issued, or are rejected or cancelled;
• pro rata (proportional) amounts and service credits calculated in the cases specified in the agreement;
• erroneous or duplicate charges.

You can see the amount credited to your balance in your balance transactions in the panel.

Balance (wallet)

• The balance may be used only within the panel: for purchasing services and products, renewals, package and module fees, and paying invoices issued by WebJoiner.
• No interest accrues on the balance; the balance is not convertible into cash, is not refunded, and may not be transferred to another account or reseller.
• You top up your balance by secure card payment or by bank transfer (EFT); top-ups are invoiced at the time of the top-up.

Balance upon termination of the agreement

Regardless of the reason for which the agreement terminates, any unused balance is not converted into cash and is not refunded; the balance is first set off against debts that have fallen due and against final invoices.

If the agreement terminates through no fault of your own (ordinary termination by WebJoiner, termination by you due to a material breach by WebJoiner, a price or agreement change you do not accept, or prolonged force majeure), you may use your remaining balance until the termination date to purchase and renew services in the panel (including multi-year renewals of domain names); any remaining amount is set off against your invoices and debts relating to the termination period. Details are set out in Article 6 of the reseller agreement.

Domain name and SSL orders

Domain name registrations, renewals and transfers, as well as SSL certificate orders, cannot be reversed once completed with the registry or certificate authority, and their fees are not refunded. If the transaction cannot be completed, or is rejected or cancelled, its fee is credited to your balance. If the rules of the extension permit cancellation within a short period after registration and cancellation is requested within that period, the amount refunded by the registry is also credited to your balance.

Package and service fees

Package and recurring service fees are charged at the beginning of the period. Upon cancellation or termination in the middle of a period, no pro rata (proportional) refund is made for the remaining portion of the paid period; the service may be used until the end of the paid period. This rule does not apply to terminations made due to a price change, or to erroneous or duplicate charges; in the event of ordinary termination by WebJoiner, termination by you due to a material breach by WebJoiner, and in the other cases specified in the agreement, the remaining portion of the paid period is calculated pro rata and credited to your balance. Changes to package and module fees are notified at least 30 days before they take effect. Details are set out in Article 6 of the reseller agreement. You can prevent the next period from being charged by turning off automatic renewal in the panel before the period ends.

Erroneous or duplicate charges

Where an erroneous or duplicate charge is identified, the full amount is credited to your balance without any deduction.

How to request a refund

The fees for transactions that cannot be completed or are rejected are credited to your balance automatically. If you believe an amount has not been credited to your balance, write to satis@webjoiner.com from the e-mail address registered in your reseller account, specifying your reseller account and the relevant transaction in your request. For refunds of invoiced amounts, a document is issued in accordance with the applicable legislation.

Changes

This policy may be updated; the current text is published on this page, and payments made before its publication are governed by the text in force on that date. As this policy is an annex to the reseller agreement, changes are announced by e-mail and panel notification at least 30 days before they take effect, pursuant to Article 22 of the agreement. Effective date and date of last update: 27.09.2026.